Personal Programme Advisor – Academic Service Delivery

· Help students define and develop realistic educational career plans through schedule planning for each semester and, if appropriate. Each student should have an up-to-date academic schedule plan through to graduation

· Meet with students during orientation to assist with initial adjustment to university academic life.

· Monitor progress toward educational/career goals and meet at least once each semester to review the progress toward completing the proposed academic program and to discuss grades and other performance indicators

· Follow-up with the advisee on any report of unsatisfactory work (notice of class probation for poor attendance, notice of FA and/or failing grades, incomplete grades from past semester(s), etc.). Special attention should be paid to students who are placed on academic probation

· Maintain an up-to-date Advising Portfolio, with a summary record of performance to date (grade reports, transcript, requirements completed, etc.), notation of special circumstances, up-to-date information and details, etc

· Proactively contact and be available for student advisees on a regular basis

· Consult regularly with faculty colleagues in order to have up-to-date information

· Assist clients by dealing with queries and complaints

· Database Analysis – maintain accurate records in the database

· Assist in Customer Relations Management events and entertainment of clients

Pearson Institute of Higher Learning – Midrand

June 2008-April 2015

Academic Administrator - Admin Department

· Assist with academic administration for all faculties in consultation with all faculty Co-ordinators

· Assist with all operations of the Student Management)

· Assist with managing all student queries and ensure they are referred to the necessary academic staff where appropriate