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Walter861

member ID：14318

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  • Name:

    Sebastian

  • Nationality:

    Germany

  • Sex:

    Male

  • Age:

    39

  • Degree:

    University Degree

  • Experience:

    1-3 years

  • Job type:

    Full-time

  • Location:

    Shanghai

  • Expected city:

    Shanghai

  • Expected salary:

    Negotiable

  • Preferred Occupation:

  • Availability:

    Able to begin work in one month.

  • Visa Type:

  • Date of Visa Expiry:

  • Registering time:

    2016-09-23 14:41

  • Last login time:

    2016-09-23 14:22

  • Contact info:

    VIP can see

Self-introduction:

Verify customer requests about scope of responsibility and feasibility of global IT landscape processes
Assist the Sales Team in establishing Service Agreements and Support Plans
Interfacing between vendors and external providers on technical support, related incidents and problem cases
Supervising the day to day Service Desk operations
Manage schedules and workloads of staff members, provide training and support, implement process improvements and make hiring decisions
Maintain quality service by establishing and enforcing organization standards
Monitoring and reporting on service performance
Ensuring that Service Desk staff are equipped with the appropriate knowledge and skills to handle end-user’s IT related incidents
Track personnel performance and adherence to established service-level targets
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